Warranty Policy 
Warranty Policy
Warranty Terms and Conditions
Product quality is a top priority for MALLE. MALLE warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. MALLE offers 12-month warranty against defects for ALL products sold from the date of receipt. The warranty DOES NOT cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, damage due to accidents, physical force, water, fire, power surge, acts of God, or other misuse.
Pre-shipment Quality Assurance Check
MALLE checks all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. Custom-made products will go through additional checklist as required by the buyers.
For small orders and samples, MALLE executes the quality assurance check for all products. For large order, MALLE uses the Acceptable Quality Level (AQL) industrial standard to ensure high product quality.
Screening Vendors and Factories
MALLE may use third party assembly factories to produce the products and periodically screen vendors and assembly factories to maintain highest quality standard. Each quarter and whenever needed, MALLE will review and evaluate the vendor suitability based on customer feedbacks, factory facility and performance.
Factories that do not meet MALLE's high quality standard are excluded from being a vendor. New factories that offer good quality and services will be added. All suppliers' quality data will be permanently stored in MALLE's database for future reference.
Warranty Period Start Date
The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller.
Before Returning Items
Most product issues are due to product misuse and can easily be resolved. Please contact our support staff at
www.malleshop.com/support or email to support@malleshop.com before sending it back or initiating complaints with your online payment or credit card payment providers.
Once you decide to return items, you can ask a "return request" after log in your account. (Buyers can register the return following the 'Orders' link in the 'My account' side box. There is the 'Registration of the return' link above each order page. Following this link buyers see which products of the order can be returned). Our support staff receives your ticket, we will review the issue and offer technical help and resolution. If we believe the product may be defective or significantly not as described, we will approve your request, and issue you a Return Merchandise Authorization (RMA) for returning the items. Items returned without an RMA will not be processed.
Procedure for Returning Goods
1. Buyers log in account and send "return request". (Buyers can register the return following the 'Orders' link in the 'My account' side box. There is the 'Registration of the return' link above each order page. Following this link buyers see which products of the order can be returned).
2. MALLE offers technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip for enclosing with the returning goods.
3. Buyer should immediately return the items by normal post office air mail using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.
4. MALLE receives the returned goods and informs the buyerr. Options for replacement / service / refund are clarified if available.
5. MALLE checks the goods to verify the claim. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.
The returned products must be received by MALLE within 30 days from the date the RMA is issued. Returned product received beyond the return period, not in original brand new condition, or has any part missing, may not qualify for warranty.
For valuable items, buyers are advised to purchase insurance in case the items are damaged or lost during the shipment. MALLE is not responsible for any damage or lost during the return shipment to MALLE.
Handling Returned Items
Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If original models are not available for replacements, MALLE will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or ask refunds. Original shipping costs are non-refundable except for significantly not-as-described items.
If MALLE verifies that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to them. If buyers refuse to pay for the return shipping cost, MALLE reserves the rights to deduct a minimum of 25% restocking fee before issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances.
In the rare case that buyers return similar items purchased from other vendors, MALLE will notify buyers and is not responsible for replacing or repairing the items. Buyer must pay the shipping cost and may need to pay a USD$3 administrative fee per item before the items can be returned to buyer.
Return Shipping Cost Responsibility
For significantly not-as-described items shipped to buyers, MALLE will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.
For defective products, customer is responsible for the return shipping cost to MALLE and MALLE is responsible for the shipping cost back to the customer.
For frequent buyers or contracted distributors, MALLE advises buyers to set up return schedules and accumulate enough items before returning them in bulk to save shipping cost. Please contact our support department for more detail in setting up a product service schedule.
Product quality is a top priority for MALLE. MALLE warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. MALLE offers 12-month warranty against defects for ALL products sold from the date of receipt. The warranty DOES NOT cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, damage due to accidents, physical force, water, fire, power surge, acts of God, or other misuse.
Pre-shipment Quality Assurance Check
MALLE checks all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. Custom-made products will go through additional checklist as required by the buyers.
For small orders and samples, MALLE executes the quality assurance check for all products. For large order, MALLE uses the Acceptable Quality Level (AQL) industrial standard to ensure high product quality.
Screening Vendors and Factories
MALLE may use third party assembly factories to produce the products and periodically screen vendors and assembly factories to maintain highest quality standard. Each quarter and whenever needed, MALLE will review and evaluate the vendor suitability based on customer feedbacks, factory facility and performance.
Factories that do not meet MALLE's high quality standard are excluded from being a vendor. New factories that offer good quality and services will be added. All suppliers' quality data will be permanently stored in MALLE's database for future reference.
Warranty Period Start Date
The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller.
Before Returning Items
Most product issues are due to product misuse and can easily be resolved. Please contact our support staff at
www.malleshop.com/support or email to support@malleshop.com before sending it back or initiating complaints with your online payment or credit card payment providers.
Once you decide to return items, you can ask a "return request" after log in your account. (Buyers can register the return following the 'Orders' link in the 'My account' side box. There is the 'Registration of the return' link above each order page. Following this link buyers see which products of the order can be returned). Our support staff receives your ticket, we will review the issue and offer technical help and resolution. If we believe the product may be defective or significantly not as described, we will approve your request, and issue you a Return Merchandise Authorization (RMA) for returning the items. Items returned without an RMA will not be processed.
Procedure for Returning Goods
1. Buyers log in account and send "return request". (Buyers can register the return following the 'Orders' link in the 'My account' side box. There is the 'Registration of the return' link above each order page. Following this link buyers see which products of the order can be returned).
2. MALLE offers technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip for enclosing with the returning goods.
3. Buyer should immediately return the items by normal post office air mail using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.
4. MALLE receives the returned goods and informs the buyerr. Options for replacement / service / refund are clarified if available.
5. MALLE checks the goods to verify the claim. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.
The returned products must be received by MALLE within 30 days from the date the RMA is issued. Returned product received beyond the return period, not in original brand new condition, or has any part missing, may not qualify for warranty.
For valuable items, buyers are advised to purchase insurance in case the items are damaged or lost during the shipment. MALLE is not responsible for any damage or lost during the return shipment to MALLE.
Handling Returned Items
Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If original models are not available for replacements, MALLE will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or ask refunds. Original shipping costs are non-refundable except for significantly not-as-described items.
If MALLE verifies that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to them. If buyers refuse to pay for the return shipping cost, MALLE reserves the rights to deduct a minimum of 25% restocking fee before issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances.
In the rare case that buyers return similar items purchased from other vendors, MALLE will notify buyers and is not responsible for replacing or repairing the items. Buyer must pay the shipping cost and may need to pay a USD$3 administrative fee per item before the items can be returned to buyer.
Return Shipping Cost Responsibility
For significantly not-as-described items shipped to buyers, MALLE will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.
For defective products, customer is responsible for the return shipping cost to MALLE and MALLE is responsible for the shipping cost back to the customer.
For frequent buyers or contracted distributors, MALLE advises buyers to set up return schedules and accumulate enough items before returning them in bulk to save shipping cost. Please contact our support department for more detail in setting up a product service schedule.
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